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The constant in customer experience.

Persint operates AI agents that carry the customer journey across every channel, integrated with your company's systems, rules and data.

Today, each channel and system holds only part of the customer.

Persint connects channels and systems into a single, always current context.

With that context, AI agents resolve every case from start to finish.

How the agent works

Channels bring the requests. Systems and knowledge feed the agent with data and rules. It decides, acts and returns each reply and update to the right place.

Channels

  • WhatsApp
  • Website
  • Email
  • Voice
  • Instagram
  • Reclame Aqui
Agent
  • Understands the request
  • Checks systems
  • Applies the rules
  • Acts and records

Systems

  • CRM
  • ERP
  • E-commerce
  • Payments
  • Calendar

Knowledge

  • Rules
  • Policies
  • History
  • Playbook

Connection

Each system connects by API or webhook, with credentials specific to the agent.

Authorized actions

Each operation becomes a tool with a defined scope. The agent only runs what has been authorized.

Source of record

Data is read and written at the source, so your company's records stay current.

Before it replies, the agent already knows the customer.

Customers never have to repeat themselves. The agent remembers their usual order, recognizes the open complaint and offers what they're entitled to, like someone who has known them for years.

MarinaWhatsApp · Customer for 6 years

I'd like to repeat my last order, but the last delivery was late.

Checking integrations
  • CRMMarina, customer for 6 years, address and card on file
  • HistoryLast order #4821 with 3 items
  • Reclame AquiOpen complaint about the delay
  • ERPItems in stock, priority shipping tomorrow

Hi Marina, I'm sorry about the delay. I've set aside the same 3 items, and they ship tomorrow with priority. Shall I keep your usual address and card?

Sure. Can I get a discount for the delay?

Checking integrations
  • PoliciesDelays over 5 days get a 10% discount
  • RulesUp to 15% without manager approval
  • PaymentsR$ 260.91 approved on the card ending in 4417
  • E-commerceOrder #4907 created

Of course. I applied 10% for the delay, bringing the total to R$ 260.91 on the card ending in 4417. Order #4907 is confirmed.

Great. Can I schedule the installation too?

Checking integrations
  • CalendarFriday at 9 a.m. and 2 p.m. are free
  • PlaybookConfirm the slot and email the summary
  • Reclame AquiPublic reply updated
  • EmailOrder summary sent

I have Friday at 9 a.m. or 2 p.m. Which do you prefer? I've already updated your complaint on Reclame Aqui and emailed you the summary.

The impact shows in company results.

Cost under control

The agent absorbs rising demand without growing the team, so cost stops growing with volume.

Resolved in the first conversation

Cases that used to pass through several teams are resolved in a single conversation, freeing your team for what needs a human decision.

Service excellence

Built so the customer experience always comes first, with your brand's history and tone.

Build a unique experience at scale for your customers

Talk to us

Built for operations that cannot afford to fail.

Ready today

  • LGPDCompliant
  • GDPRCompliant
  • HIPAABAA available

Compliant · independent audit pending

  • SOC 2 Type II
  • ISO 27001:2022
  • ISO 42001:2023
  • ISO 27701:2019
  • PCI DSS
  • HITRUST

  • Role-based access

    Permissions set for every role and team.

  • SSO and SAML

    One secure sign-on for your whole company.

  • DPA ready to sign

    Data processing agreement available on request.

  • Audit logs

    Every agent action and every change is recorded.

  • Data anonymization

    Sensitive personal data is masked automatically.

  • No model training

    Your company's data never trains AI models.